(including Covid-19 updates)
READY TO SHIP ITEMS
Paper goods (including greeting cards and art prints), stickers and magnets, candles, tea towels, most mug designs, and orders in general, are fulfilled and shipped within 3 business days after your order has been placed. Please check each individual listing for further details or contact us if you need specific turn around times.
ITEMS WITH A 2-3 WEEK PRODUCTION
Apparel (including tees, tanks, and baby onesies), aprons, cell phone covers, and some mugs and tea towel designs, may have a production time of up to 3 weeks, in addition to shipping transit times.
*Please note this is an estimated turn around time.
DOMESTIC SHIPPING WITHIN THE USA
We ship to all 50 states via USPS first class parcel post (3-5 days transit time) and USPS Priority Mail (3-4 days transit time), and UPS Ground (1-7 days transit times). *Please note that these shipping times are an estimate provided by each carrier. We cannot guarantee them, and once the item is in their possession, we are not responsible for any delays in shipping. Do not be alarmed if after checking tracking info, your item hasn't been updated for a few days. Processing through the USPS system is taking longer than normal due to Covid-19.
We ship internationally via USPS First Class International (delivery times vary by location).
Cartoules Press is NOT responsible for lost or stolen items.
APPAREL (Adult and kid tees, tanks and baby onesies)
Apparel items are made to order, and therefore cannot be canceled or altered after the order has been placed. They are made especially for you, and therefore cannot be returned, nor exchanged. They are FINAL SALE. No exceptions. Please double check sizes and descriptions in the listings carefully before placing your order.
Due to the personal hygiene nature of this product, face masks are non-returnable. They are FINAL SALE. Please double check sizes and descriptions in the listings carefully before placing your order.
SHOP GOODS (excluding apparel)
If for any reason you are not happy with your order, please contact us for returns and exchanges (see details below on exchanges). Please contact us within 14 days of delivery. Returns will be accepted on unopened items in original packaging. Shipping charges are non-refundable, and the customer is responsible for covering the return shipping. Please allow up to one week after we've received the returned item, for your funds to be posted to your account (minus the original shipping fees). We are not responsible for returned items lost in the mail and recommend using a carrier who can provide you with tracking information.
If for some reason you need to cancel an order, please contact us immediately. If your item has not yet shipped, we will make every effort to refund your order. If your item has already shipped, then, unfortunately, we cannot make any changes or cancelations to your order.
Exchanges will be treated as a return and new order. Please initiate the return process above (after having contacted us), and reorder the desired items from our website as a new transaction.
Damaged Items in Transit
Please contact us immediately if any part of your order arrives damaged or broken. Please send an email with your order number and photographs of the damaged item to firstname.lastname@example.org. We will do our best to either refund you for this item or send a replacement as soon as possible.