2020 Holiday Order Deadlines
Most of our items are fulfilled from our studio in Long Beach, California, and ship within 5 business days of placing your order. This is in addition to transit times. These items include paper goods (including greeting cards and art prints), stickers and magnets, candles, tea towels, most mug designs.
US Orders must be placed by December 13th
International Orders must be placed by December 4th
MADE TO ORDER ITEMS
Always double-check the item listing to be sure, but cell phone cases, tee shirts, tank tops, aprons, and baby onesies are made to order. They will ship separately from the rest of your order and have a 1-2 week production time. That means your item is being made just for you!
US Orders much be placed by December 4th
International Orders must be placed by November 14th
DOMESTIC SHIPPING WITHIN THE USA
We ship to all 50 states via USPS first class parcel post (3-5 days transit time) and USPS Priority Mail (3-4 days transit time), and UPS Ground (1-7 days transit times).
*Please note that these shipping times are an estimate provided by each carrier. We cannot guarantee them, and once the item is in their possession, we are not responsible for any delays in shipping. Do not be alarmed if after checking tracking info, your item hasn't been updated for a few days. Processing through the USPS system is taking longer than normal due to Covid-19.
We ship internationally via USPS First Class International (delivery times vary by location). Some customers have been experiencing delays of up to a couple of months due to customs.
Cartoules Press is NOT responsible for lost or stolen items.
If your order is a gift, please let us know in the NOTES section at checkout! Otherwise, pricing information may be included on the packing slip.
Additionally, if you'd like us to provide a gift note for the recipient, please include your message and how you'd like it to be signed in the notes section as well.
APPAREL (Adult and kid tees, tanks and baby onesies)
Apparel items are made to order, and therefore cannot be canceled or altered after the order has been placed. They are made especially for you, and therefore cannot be returned, nor exchanged. They are FINAL SALE. No exceptions. Please double check sizes and descriptions in the listings carefully before placing your order.
Due to the personal hygiene nature of this product, face masks are non-returnable. They are FINAL SALE. Please double check sizes and descriptions in the listings carefully before placing your order.
SHOP GOODS (excluding apparel)
If for any reason you are not happy with your order, please contact us for returns and exchanges (see details below on exchanges). Please contact us within 14 days of delivery. Returns will be accepted on unopened items in original packaging. Shipping charges are non-refundable, and the customer is responsible for covering the return shipping. Please allow up to one week after we've received the returned item, for your funds to be posted to your account (minus the original shipping fees). We are not responsible for returned items lost in the mail and recommend using a carrier who can provide you with tracking information.
If for some reason you need to cancel an order, please contact us immediately. If your item has not yet shipped, we will make every effort to refund your order. If your item has already shipped, then, unfortunately, we cannot make any changes or cancelations to your order.
Exchanges will be treated as a return and new order. Please initiate the return process above (after having contacted us), and reorder the desired items from our website as a new transaction.
Damaged Items in Transit
Please contact us immediately if any part of your order arrives damaged or broken. Please send an email with your order number and photographs of the damaged item to email@example.com. We will do our best to either refund you for this item or send a replacement as soon as possible.